Everything you need to know about our recruitment standards, team onboarding, operational metrics, security protocols and pricing models.
GLOBAL CLIENTS SERVED
CLIENT SATISFACTION
PROPOSAL TURNAROUND
SUPPORT AVAILABLE
Three Percent Elite offers eight core service verticals: Inbound & Outbound Support, Omnichannel Contact Centers, Telemarketing & Sales, Lead Generation, Technical Support, Back-Office Support, Chat & Email Support, and Appointment Setting. We can also create custom service packages based on your specific business needs.
For most standard deployments, we can have a fully trained and briefed team live within 14 to 21 business days from contract signing. For larger or more complex deployments, timelines are discussed in detail during our discovery phase. We never rush onboarding at the expense of quality.
The name says it all — we hire only the top 3% of available candidates. Every agent goes through a rigorous multi-stage selection process before they ever speak to one of your customers. Combined with our ongoing training, quality monitoring, and dedicated account management, the result is a measurably different level of customer experience.
We currently serve clients across six key industries: E-Commerce & Retail, Healthcare, Financial Services, Real Estate, Technology, and Travel & Hospitality. Our teams receive industry-specific training so they understand the language, compliance requirements, and customer expectations unique to your sector.
Quality is monitored at every level. We have dedicated QA analysts who review interactions daily, real-time coaching through our supervisory team, and regular performance reviews against agreed KPIs. Every client receives a monthly performance report with transparent metrics, and we hold regular review calls to address any issues proactively.
Absolutely. Scalability is one of our core strengths. Whether you need to double your team for peak season or scale back during quieter periods, we can accommodate those changes quickly and efficiently. We'll always work with you to plan ahead so transitions are smooth and quality is maintained throughout.
Our agents are primarily English-language specialists, trained in both neutral and regional accent styles depending on client requirements. We also have growing capabilities in other languages — please discuss your specific language needs with our team during the discovery phase.
Our pricing is fully transparent and based on the services, team size, and operational model that fits your needs. We provide a custom proposal for every client — typically within 48 hours of your initial inquiry. There are no hidden fees and no lock-in contracts. We earn your business through performance, every single month.
Let's build a customer support operation that represents your brand, serves your customers and scales with your business.